TERMS AND CONDITIONS OF COOPERATION


Public Agreement
Last Revised: 00.00.0000
TABLE OF CONTENTS

These Terms and Conditions of Cooperation for the provision of the «Docaa» service (hereinafter referred to as «Docaa») constitute an agreement between the legal entity LLC "UCOM MULTIOS» (hereinafter referred to as LLC «UCOM MULTIOS», «our» or «we») and the user or organization (hereinafter referred to as the «User»), who agrees to these terms.

PREAMBLE

These Terms and Conditions of Cooperation govern the relations concerning access to and usage of the website https://docaa.net, the «Docaa» mobile applications on iOS and Android operating systems, including any of its subdomains, as well as the use of all potential software tools, electronic platforms, websites, mobile applications, etc., owned by LLC «UCOM MULTIOS» or through which LLC «UСOM MULTIOS» provides access to its services.
These Terms and Conditions of Cooperation constitute the primary legal document governing the above-mentioned relationships.
All issues related to confidential information concerning Users or any individuals for whom information is confidential or may be deemed confidential are governed by the Privacy Policy, a reference to which is provided. LINK
By entering into a relationship with LLC «UСOM MULTIOS» regardless of the manner in which you express your consent, including by registering, accessing, downloading, or using in any way any software tools, electronic platforms, websites, mobile applications, or other resources supported by LLC «UСOM MULTIOS», you agree to and confirm that you have read these Terms and Conditions of Cooperation and the Privacy Policy, fully understand their content, and clearly comprehend the nature of the relationship established with LLC «UСOM MUMALLTIOS», you hereby accept all provisions and conditions defined in these legal documents, unconditionally and in full, without any reservations, and you agree to adhere to and comply with the terms and provisions set forth in the Terms and Conditions of Cooperation and the Privacy Policy, bearing responsibility for any breach thereof, and assuming the risks expressly or impliedly stipulated in the Terms and Conditions of Cooperation and the Privacy Policy. We request that you refrain from using the «Docaa» services if you do not agree, either partially or fully, with these Terms and Conditions of Cooperation. Additionally, while utilizing specific services or functionalities provided by «Docaa», the terms and provisions of certain specialized legal documents, referenced as applicable, may also apply to govern your relationship with us. Such provisions are also accepted by you unconditionally and in full.

SECTION 1.
TERMS AND DEFINITIONS

1.1. «Docaа» - is a suite of services that enables registered users to simplify daily tasks within the logistics industry.
1.2. «User» means a registered organization or individual.
1.3. Operators of «Docaa» (hereinafter referred to as «Operators») - are all persons or groups of persons who manage the «Docaa» service, including, but not limited to, legal entities (such as LIMITED LIABILITY COMPANY «UСOM MULTIOS», established and registered under the laws of Ukraine with identification code is 37794411), non-corporate organizations, teams, engaged specialists, and contractors who support the provision of Services.
1.4. «Docaa» Services (hereinafter referred to as «Services») - are any functionalities made available to Users by «Docaa», including, but not limited to, Internet-based services, accessible through websites, mobile applications, mobile and PC platforms, client applications, and any other components of the «Docaa» suite.
1.5. «Docaa» Services are deemed to comply with the Terms and Conditions of Cooperation if: the provided service is fit for the specific purposes determined by the User and agreed upon by the parties at the time these Terms were accepted; the service is furnished to the User along with all attachments, accessories, and applications in accordance with the Terms and Conditions of Cooperation. The service is provided in its latest available version, with subsequent updates unless otherwise stipulated in these Terms and Conditions of Cooperation.

SECTION 2. 
SUBJECT MATTER AND GENERAL PROVISIONS

2.1. These Terms, by their legal nature, constitute an agreement between LLC «UСOM MULTIOS» on one side and the «User» on the other. These Terms are binding on all parties to the extent that they apply to each party. Under these Terms LLC «UСOM MULTIOS» provides access to the «Docaa» service, and Users utilize the Services within their rights and obligations.
2.2. Any actions described in the Preamble, whereby the User agrees to these Terms, shall constitute a transaction aimed at establishing contractual relations between LLC «UСOM MULTIOS» and the User.
2.3. Since these Terms are an open and publicly accessible document, Users are required to review the content of the Terms before each use of the Services. If the User continues to use the Services after the publication of any modified and/or supplemented text of the Terms, it shall imply the User’s agreement to comply with the Terms, including all changes and/or additions.
2.4. In providing new types of services or functionalities, LLC «UСOM MULTIOS» reserves the right not to amend or supplement these Terms but to regulate such relationships through additional specific legal documents, references to which will be provided immediately prior to enabling Users to access such services or functionalities.
2.5. Due to the nature of the Internet, LLC «UСOM MULTIOS» cannot guarantee the continuous and uninterrupted availability of «Docaa». LLC «UСOM MULTIOS» may restrict access to «Docaa» or specific areas or features if necessary to manage bandwidth, ensure server security or integrity, or conduct maintenance activities that support the proper or improved functioning of «Docaa». We may improve, expand, and modify «Docaa» and introduce new services from time to time.
2.6. It is prohibited to use our services to breach security or interfere with system resources and/or accounts. Strictly prohibited activities include using or distributing tools intended to breach security (e.g., password-guessing programs, hacking tools, malware, or network probing tools). In cases of involvement in security violations, we reserve the right to report your data to the system administrators of other sites, law enforcement, and/or government authorities to assist in resolving security incidents.
2.7. We also care about your physical safety while using our Services. Therefore, we ask you to use our Services in a manner that does not distract you from adhering to traffic rules or safety regulations.

SECTION 3. 
USERS AND USER ACCOUNTS

3.1. The User must register an account using any device (computer, mobile phone, etc.) to access the «Docaa» services.
If the User is registering an account on «Docaa» for a business, organization, or other legal entity, the User represents and warrants that they have the legal authority to represent this entity and grant us all permissions and licenses required by these Terms. If the User registers as an individual, they must act solely on their own behalf and use their personal identification details during the account registration. A «Docaa» account may be registered using an email address and a password created by the User.
3.2. If the User represents a business, organization, or legal entity, they must undergo a verification process as established by LLC «UСOM MULTIOS» to prevent any form of fraud, if such a process is implemented. In such cases, access to the «Docaa» account registered for a business, organization, or legal entity will be granted to all individuals verified according to this procedure. LLC «UKOM MULTIOS» reserves the right, at its discretion, to grant full or partial access to its services based on the User's completion of the verification process. These terms and requirements may also apply, at LLC «UСOM MULTIOS»’s discretion, to individuals acting on their own behalf or on behalf of another individual.
3.3. The User must provide accurate, up-to-date, and complete information during registration and continually update their account information. If the registration details provided change, the User must independently update them within five days. Failure to fulfill this obligation grants LLC «UСOM MULTIOS» the right to suspend the relevant account without notifying the User.
3.4. Each User, upon registering an account, is responsible for taking appropriate security measures within the provided options to protect their account. LLC «UСOM MULTIOS» in its turn, provides optimal conditions to help Users safeguard their data, while reminding them that certain actions may carry risks that could lead to account loss. Users should treat their account access credentials (login and password, access codes, identifier passwords, access information to email and phone number for two-factor authentication, etc.) as confidential information not to be disclosed to any third party, including LLC «UKOM MULTIOS». LLC «UСOM MULTIOS» assumes no liability for any losses or consequences resulting from authorized or unauthorized use of account credentials, including, but not limited to, information disclosure, agreement consent, or acceptance of terms through website clicks or online agreement updates. Users agree to take full responsibility for the security measures required to protect accounts and access credentials.
3.5. The User may not register more than one «Docaa» account unless «Docaa» explicitly allows it. The User may not transfer their «Docaa» account to another party.
3.6. The User must immediately notify LLC «UСOM MULTIOS» if they know or suspect that their account credentials have been lost, stolen, unlawfully appropriated, or otherwise compromised, as well as in cases of any actual or suspected unauthorized use of their «Docaa» account. The User alone is responsible for any actions taken using their «Docaa» account, and LLC «UСOM MULTIOS» bears no liability for any losses or expenses that may arise from the use of the User's account by any third party.
3.7. Online identity verification is complex, and we do not accept any liability for verifying the identity of any User. Nonetheless, for transparency and fraud prevention and in accordance with applicable law, we may, but are not obligated to, request that the User provide a government-issued ID or other information or conduct additional checks to verify the User’s identity or details. We may verify Users using third-party databases or other sources and request reports from other service providers.
3.8. All information provided during registration is regulated by the Privacy Policy.
3.9. Under these Terms and Conditions of Cooperation, you agree to provide accurate and complete registration data. If LLC «UСOM MULTIOS» determines that the provided information is incorrect, outdated, or incomplete, LLC «UСOM MULTIOS» reserves the right to restrict your access to our Services or to terminate or suspend your account.

SECTION 4.
SERVICE PROVISION. RIGHTS AND OBLIGATIONS

4.1. Users utilize the Services voluntarily, free from any compulsion, fully understanding the potential consequences and assuming all potential risks associated with using the Services.
4.2. Users access the Services solely under these Terms and other legal documents, especially when using certain types of Services requires additional regulation by other legal documents based on specific legal requirements applicable to each User’s local jurisdiction.
4.3. Upon becoming a User, each individual must act strictly within the mechanisms of the «Docaa» ecosystem and must not attempt to influence or distort these mechanisms for any reason or purpose.
4.4. Users may utilize the Services in any way directly resulting from the mechanics of the «Docaa» ecosystem and the functionalities of User accounts. The scope of User rights is limited solely by the methods of using the Services and the provisions derived from these Terms, other legal documents, and applicable local legislation.
4.5. When using «Docaa» services, certain restrictions apply to the User’s rights, including prohibitions on:

4.6. By using the Services, the User is obligated to:

4.7. Obligations of LLC «UСOM MULTIOS" include:

4.8. Rights of LLC «UСOM MULTIOS» include:

4.9. The rights of LLC «UСOM MULTIOS» outlined in paragraph 4.8 are not exclusive; the overall rights of LLC «UСOM MULTIOS» stem from the nature of the relationship established within the «Docaa» ecosystem, limited only by the obligations of LLC «UСOM MULTIOS» and the rights of Users.
4.10. LLC «UСOM MULTIOS» is considered to have fulfilled its obligations if «Docaa» services are made available to Users directly or through a physical or virtual means chosen by Users for such purposes.

SECTION 5. 
LIABILITY

5.1. Users and «Docaa» bear responsibility under general conditions as specified in these Terms and other legal documents.
5.2. Services are offered on an «as-іs» and «as-available» basis; therefore, LLC «UСOM MULTIOS» makes no warranties regarding the «Docaa» services beyond those explicitly stated in these Terms or other legal documents. Specifically, LLC «UСOM MULTIOS» does not guarantee that:

5.2. LLC «UСOM MULTIOS» is not liable for:

5.3. Additionally, LLC «UСOM MULTIOS» is not liable for any direct or indirect actual damages, lost profits (missed earnings) of Users or third parties resulting from using or being unable to use the Services.
5.4. Users agree to release the Operators of «Docaa» and any of their affiliates from any claims, actions, proceedings, investigations, demands, lawsuits, expenses, costs, and damages (including attorney fees, fines, or penalties imposed by regulatory authorities) arising from or related to using the Services, or from User violations of these Terms, other legal documents, any applicable local law, regulation, or third-party rights while using the Services.
5.5. While we make significant efforts to keep our services error-free and operational, we cannot guarantee 100% reliability. You use our Services at your own risk, and no oral or written information or advice we provide constitutes a warranty. In all instances required by law, LLC «UСOM MULTIOS» disclaims all explicit and implied warranties. LLC «UСOM MULTIOS» does not guarantee the availability of features provided in our services or the absence of errors or interruptions, correction of defects, or protection against viruses or other harmful components. LLC «UСOM MULTIOS» makes no representations or warranties regarding the use or outcomes of using materials, information, software, tools, services, or other content in the Services or websites associated with the Services regarding their accuracy, precision, or reliability. LLC «UKOM MULTIOS» is not responsible for errors or omissions in the materials, information, software, tools, services, or other content posted in the Services or on the website.
5.6. LLC «UСOM MULTIOS» does not exclude or limit liability for unlawful actions by our employees, agents, or subcontractors; for fraud or deception (if we knowingly make a false statement on which you reasonably rely). These exclusions or limitations apply regardless of whether the User was warned about potential damages.
5.7. You agree to indemnify and hold harmless LLC «UKOM MULTIOS» from any claims, demands, liabilities, expenses, or costs, including reasonable attorney fees, resulting from your violation of these Terms, including any of the above provisions, statements, or warranties, from your posting or transmitting content on the «Docaa» servers, or from the use of your account.
5.8. In case of a dispute with one or more Users, you release LLC «UKOM MULTIOS» from claims, demands, liabilities, expenses, costs, and damages (actual and indirect damages of any kind and nature, known and unknown, arising from or in any way connected with such disputes). By releasing us from liability, you explicitly, and to the extent permitted by law, waive any statutory or other protections that would otherwise limit the scope of this release to only claims that you know or suspect to exist at the time of consenting to this release.

SECTION 6. 
FORCE MAJEURE

6.1. Users and «Docaa» are exempt from liability for partial or full non-performance of their obligations within the framework of the existing "Docaa" relationship in the event of the occurrence and effect of circumstances beyond the control of the Parties, which the Parties could not foresee or prevent. For the purposes of this Section, such circumstances include, but are not limited to, uprisings, natural disasters, strikes, fires, wars, military actions, and other force majeure events.
6.2. The Parties are obligated to notify each other of the onset and cessation of force majeure circumstances unless such circumstances are of a generally known nature.
6.3. The Parties are also exempt from liability for the dishonest actions of third parties that have rendered the Parties unable to fulfill their obligations within the framework of the existing «Docaa» relationship.

SECTION 7. 
TERMINATION OF RELATIONSHIP

7.1. The Terms and other legal documents take effect upon their acceptance by the User and remain in effect for an indefinite period until terminated.
7.2. LLC «UСOM MULTIOS» and the User may terminate their relationship in any manner not prohibited by local law, the Terms, or other legal documents. In any event, the User must notify LLC «UСOM MULTIOS» of their intention to terminate the relationship no less than 30 calendar days in advance. Termination of the relationship shall not impose any additional obligations on LLC «UСOM MULTIOS», including but not limited to, any financial or other compensations related to property loss within the «Docaa» services.
7.3. If the User terminates their «Docaa» account, all data or content may be deleted by LLC «UСOM MULTIOS» at any time at its discretion, including for purposes of fraud prevention. LLC «UСOM MULTIOS» may simultaneously delete the User’s account at its discretion. From this moment, the User loses access to the «Docaa» services and agrees not to request any remedies, compensation, or damages from LLC «UСOM MULTIOS» due to the deletion of the information or the timing thereof.
7.4. If there is suspicion of any violations by the User, particularly of local laws, the Terms, or other legal documents, LLC «UСOM MULTIOS» reserves the right to suspend the relationship with the User by temporarily restricting the User’s access to their аccount while the suspicion is investigated and circumstances clarified. The suspension functionality may also be applied in cases such as:

7.5. If any of the events described in paragraph 7.2 of the Terms is confirmed, LLC «UСOM MULTIOS» reserves the right to terminate the relationship with the User, block their аccount, and, if the User has registered more than one account, to block all such accounts.
7.6. In the case of termination of the relationship for any reason or in any manner, the Users lose all rights related to the use of the Services and must cease using the Services.

SECTION 8. 
DISPUTES. DISPUTE RESOLUTION

8.1. In the case of disputes and disagreements, LLC «UСOM MULTIOS» and the Users shall attempt to resolve them through negotiations and mutual concessions. LLC «UСOM MULTIOS» shall make all efforts to amicably resolve contentious and disputed issues in its relationships with Users. In turn, the Users agree to conduct negotiations in good faith, acting based on principles of reasonableness and proportionality.
8.2. Arbitration Clause.
8.2.1. If a dispute cannot be resolved through negotiations, it shall be resolved—whether it arises from the formation, interpretation, performance, breach, termination, or invalidity of this agreement by the International Commercial Arbitration Court at the Ukrainian Chamber of Commerce and Industry in accordance with its Order (https://icac.org.ua/wp-content/uploads/Reglament-ISAS-pry-TPP-Ukrayiny.pdf).
8.2.2. The governing law for the dispute resolution shall be the substantive law of Ukraine.
8.2.3. The languages of arbitration shall be Ukrainian and English, with Ukrainian taking precedence in the case of any discrepancies or ambiguities in terminology.
8.2.4. The seat of arbitration shall be Kyiv, Ukraine.
8.2.5. Regardless of the method of arbitration, the arbitrator must issue a reasoned written decision sufficient to explain the reasoning and conclusions on which the decision is based.
8.2.6. Communication regarding the arbitration process shall be conducted via the official email addresses of the User and LLC «UCOM MULTIOS».
8.2.7. LLC «UСOM MULTIOS» reserves the right to unilaterally update, amend, revise, suspend, or make future modifications to the arbitration clause outlined above.
8.2.8. The parties agree that arbitration proceedings shall be confidential. The existence of the arbitration, any confidential information provided therein, as well as any submissions, orders, or arbitral awards issued in the arbitration (collectively, «Confidential Information») shall not be disclosed to any third party. This confidentiality requirement also extends to professionals involved in the arbitration process, including representatives, attorneys, financial advisors, accountants, etc.
8.3. By accepting the Terms, the Users agree that any claims arising from the content of the relationships within the «Docaa» services may only be filed individually in accordance with paragraphs 8.1 and 8.2, and not as part of a collective claim or action.

SECTION 9. 
PAYMENTS

9.1. Access to «Docaa» services is provided in accordance with the selected subscription plans listed on the website https://docaa.net.
Subscriptions

SECTION 10. 
REFUND POLICY

10.1. In the case of the User’s withdrawal from the contract, LLC «UСOM MULTIOS» is obliged to refund the amount paid by the consumer proportionally to the period during which the Services did not meet the requirements of the Terms and the terms of cooperation.
10.2. You have the right to request a full or partial refund within 14 days from the date of payment for the Services.
10.3. Additional grounds for a refund may include:

10.4. If you believe that you were charged in error, you must contact us within 14 days of the charge. After the 14-day period, the charge is non-refundable.
10.5. LLC «UСOM MULTIOS» reserves the right to deny a refund request if there is reason to believe you are attempting to unfairly exploit this refund policy, such as submitting multiple refund requests for the same product or feature, violating these Terms and Terms of Cooperation or the Privacy Policy, fraudulently using any of our products, or if your account is being fraudulently accessed by a third party. This refund policy does not affect any of your legal rights to file a claim.
10.6. Refunds are issued to the User upon submission of a signed application with bank account details, copies of a passport and taxpayer identification number (for an individual or sole proprietor), bank account details, copies of the passport and taxpayer identification number of the head of the legal entity, an extract from the Unified State Register of Legal Entities, Individual Entrepreneurs, and Public Formations (for a legal entity), proof of payment for the services provided, and any other documents required under applicable Ukrainian law.
10.7. The application and its attachments should be sent to the email address of LLC «UСOM MULTIOS».
10.8. Refund requests are processed within 1-3 business days. If the request is approved, the funds will be credited to the User’s bank account.

SECTION 11. 
INTELLECTUAL PROPERTY RIGHTS

11.1. The «Docaa» services and materials included in our services are protected by copyrights, patents, trade secrets, or other proprietary rights. Certain symbols, logos, and other images incorporated in our services are protected as registered or unregistered trademarks owned by LLC «UСOM MULTIOS» or other entities. Ownership rights, copyrights, and other intellectual property rights to the materials and the «Docaa» service belong to LLC «UСOM MULTIOS». By using our «Docaa» services, you do not acquire any ownership rights to the materials contained therein. You may not use our copyrights, trademarks (or similar marks), domains, logos, trade dress, trade secrets, patents, and other intellectual property rights without our express permission. LLC "UKOM MULTIOS" respects the intellectual property rights of others and requests that you do the same.
11.2. LLC «UСOM MULTIOS» does not claim ownership of any content you display, publish, distribute, send, use, advertise, or otherwise provide in the «Docaa» services.
11.3. LLC «UСOM MULTIOS» will treat all your contributions, including feedback, ideas, or suggestions regarding the "Docaa" services, as provided for use without any obligations to you. You agree that all rights to materials and elements developed based on feedback and suggestions shall belong to us.

SECTION 12. 
MISCELLANEOUS

12.1. These Terms and other legal documents constitute the entire agreement between LLC «UСOM MULTIOS» and the User, replacing all prior agreements between them. For the interpretation of these Terms and legal documents, no customary or regulatory approaches may be applied.
12.2. At the discretion of LLC «UСOM MULTIOS», these Terms and other legal documents may be translated into any language. However, such translations are provided for convenience only, and the Ukrainian and English texts shall prevail in the interpretation of ambiguities, discrepancies, etc., with the Ukrainian version taking precedence over the English one.
12.3. If any part of these Terms or other legal documents is deemed invalid or unenforceable, such invalidity or unenforceability shall not affect the remaining provisions of the Terms and other legal documents, which shall remain in full force and effect, and the invalid or unenforceable part shall be enforced to the maximum extent possible.
12.4. «Docaa» may contain links to third-party websites or resources. Such third-party services may be governed by different terms, rules, and policies. LLC «UСOM MULTIOS» is not responsible for the availability or accuracy of such third-party services, nor for the content, products, or services available through such third-party services. Links to such third-party services do not imply endorsement or recommendation by LLC «UСOM MULTIOS».
12.5. LLC «UСOM MULTIOS» cannot guarantee that you will be satisfied with goods or services purchased on a third-party website linked to or from «Docaa», as such third-party sites are owned and operated by independent retailers. LLC «UСOM MULTIOS» does not endorse any product or take any steps to verify the accuracy or reliability of any information contained on such third-party sites. LLC «UСOM MULTIOS» makes no representations or warranties regarding the security of any information (including credit card or other personal data) you provide to a third party at its request, and you unconditionally waive any claims against us concerning such sites. We strongly recommend that you independently research third parties before making online purchases of their goods or services.